Refund & Replacement Policy

Your satisfaction is our priority.

Last Updated: July 2026

Our Promise

Every Makhraaz Foods product is packed with the highest quality standards. If you receive a damaged, defective, or incorrect product, we will provide a replacement or refund according to this policy. Your trust means everything to us.

Eligible for Refund

  • Damaged product during delivery
  • Wrong product received
  • Missing items in the package
  • Manufacturing or packaging defect
  • Expired product delivered

Not Eligible

  • Opened or consumed food packets
  • Products damaged after delivery
  • Change of taste preference
  • Incorrect address by customer
  • Requests after 48 hours of delivery

How to Request a Refund

STEP 1

Contact Us

Within 48 hours of delivery

STEP 2

Order ID

Share your order number

STEP 3

Send Photos

Product & packaging images

STEP 4

Review

Our team verifies request

STEP 5

Refund Issued

Amount credited back

Refund Timeline

Once approved, refunds are processed within 5–7 business days to your original payment method.

UPI / Wallet1-3 days
Credit / Debit Card5-7 days
Net Banking3-5 days

Replacement Info

We prefer replacements for damaged or defective products. Replacement orders are dispatched within 2 business days of approval.

💡 Tip: Keep original packaging until you inspect the product for faster processing.

Contact Us

Company: Makhraaz Foods LLP

Email: makhraazfoods@gmail.com

Phone: +91 9319574765

Website: www.makhraazfoods.com

Important Notice

Makhraaz Foods LLP reserves the right to reject refund requests if the claim is found to be false, fraudulent, or does not meet the conditions stated in this policy. All decisions by our support team are final.