Privacy Policy

About Makhraaz

Makhraaz Foods LLP operates www.makhraazfoods.com, an e-commerce platform for premium raw makhana (fox nuts) directly from farmers in Bihar, India. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

When you use our website, we may collect:

• Personal Information: Name, phone number, email address
• Shipping Details: Delivery address, city, pincode
• Payment Information: Processed securely via payment gateways (we don't store card details)
• Order Data: Products ordered, order history, preferences
• Technical Data: IP address, browser type, device information

2. Google Sign-In & Third-Party Authentication

When you sign in using Google, we access limited information from your Google account:

• Email Address: To create and identify your account
• Full Name: To personalize your experience
• Profile Picture: Displayed in your account dashboard
• Google Account ID: For secure authentication

We only use this information to provide our services, manage your orders, and communicate with you. We never share your Google account data with third parties.

You can revoke Google Sign-In access anytime through your Google Account permissions.

3. How We Use Your Information

• Process and deliver your orders
• Create and manage your user account
• Provide customer support
• Send order updates and shipping notifications via email
• Send promotional emails (with your consent)
• Improve our products and website experience
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

4. Data Storage & Security

Your data is stored securely using industry-standard practices:

• Data hosted on secure servers (Supabase, Vercel)
• HTTPS encryption for all data transmission
• Password hashing using industry-standard algorithms
• Payment processing via PCI-DSS compliant gateways
• Regular security audits and updates

5. Data Protection

We use industry-standard security practices to protect your personal information. Payment transactions are processed securely through trusted payment partners. We never store your card or UPI credentials on our servers.

6. Cookies & Tracking

Our website uses cookies to:

• Maintain your login session
• Remember your cart items
• Analyze website traffic and usage
• Improve your browsing experience

You can disable cookies in your browser settings, but some features may not work properly.

7. Sharing of Information

We do NOT sell or rent your personal information. Information may only be shared with:

• Logistics Partners: For order delivery (Shiprocket, courier companies)
• Payment Gateways: To process payments (Razorpay, etc.)
• Email Services: To send transactional emails (Resend, Supabase)
• Authentication Providers: Google Sign-In (with your consent)
• Legal Authorities: When required by law

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing emails
• Revoke Consent: Withdraw Google Sign-In access anytime

To exercise these rights, email us at makhraazfoods@gmail.com.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.