Question 1

How long does delivery take?

Accepted Answer

Delhi NCR orders are usually delivered within 1–2 business days. Metro cities take 2–3 business days, while the rest of India generally takes 3–7 business days.

Question 2

Do you offer free shipping?

Accepted Answer

Yes. Orders of ₹499 and above qualify for free standard shipping anywhere in India.

Question 3

Which payment methods are accepted?

Accepted Answer

We accept UPI, Credit Cards, Debit Cards, and Net Banking via Razorpay. COD is currently not available.

Question 4

Can I cancel my order?

Accepted Answer

Yes. Orders can be cancelled before dispatch. Once dispatched, cancellation is generally not possible.

Question 5

How do I request a refund?

Accepted Answer

Contact us within 48 hours of delivery with your Order ID and photos of the product if it is damaged or incorrect.

Question 6

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive your tracking ID through SMS and email.

Question 7

Are Makhraaz products 100% natural?

Accepted Answer

Yes. We focus on premium quality makhana with no unnecessary artificial preservatives.

Question 8

What is makhana (fox nuts)?

Accepted Answer

Makhana is a natural superfood grown in Bihar, high in protein, fiber, and gluten-free.

Question 9

Is Makhraaz makhana suitable for weight loss?

Accepted Answer

Yes. It is low in calories, high in protein and fiber, making it excellent for weight management.

Question 10

Do you offer bulk or wholesale orders?

Accepted Answer

Yes. Contact us at makhraazfoods@gmail.com for wholesale pricing and B2B orders.

Question 11

How can I contact Makhraaz Foods?

Accepted Answer

Email us at makhraazfoods@gmail.com or call +91 9319574765 (Mon-Sat, 9 AM - 8 PM).

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