Question 1

How long does delivery take?

Accepted Answer

Delhi NCR orders are usually delivered within 1–2 business days. Metro cities take 2–3 business days, while the rest of India generally takes 3–7 business days.

Question 2

Do you offer free shipping?

Accepted Answer

Yes. Orders of ₹499 and above qualify for free standard shipping anywhere in India.

Question 3

Which payment methods are accepted?

Accepted Answer

We accept UPI, Credit Cards, Debit Cards, Net Banking and Cash on Delivery (where available).

Question 4

Can I cancel my order?

Accepted Answer

Yes. Orders can be cancelled before dispatch. Once dispatched, cancellation is generally not possible. Please refer to our Cancellation Policy.

Question 5

How do I request a refund?

Accepted Answer

Contact us within 48 hours of delivery with your Order ID and photos of the product if it is damaged, defective or incorrect.

Question 6

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive your tracking ID through SMS and email.

Question 7

Are Makhraaz products 100% natural?

Accepted Answer

Yes. We focus on premium quality makhana using hygienic processing and packaging with no unnecessary artificial preservatives.

Question 8

What is makhana (fox nuts)?

Accepted Answer

Makhana, also known as fox nuts or lotus seeds, is a natural superfood grown in the ponds of Bihar, India. It is high in protein, rich in fiber, gluten-free and a perfect healthy snack for all age groups.

Question 9

Is Makhraaz makhana suitable for weight loss?

Accepted Answer

Yes. Makhana is low in calories, high in protein and fiber, making it an excellent snack for weight management. Our raw makhana has no added oil or artificial flavouring.

Question 10

Do you offer bulk or wholesale orders?

Accepted Answer

Yes. We offer bulk and wholesale orders for retailers, cafés, restaurants, corporate gifting and events. Visit our Bulk Order page or contact us at makhraazfoods@gmail.com for custom pricing.

Question 11

How can I contact Makhraaz Foods?

Accepted Answer

You can email us at makhraazfoods@gmail.com or call us at +91 9319574765. We are available Monday to Saturday, 9 AM to 8 PM.

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